Personal Data is collected at the time when you apply for a FOX trading account (this would include a demo account as well) and/or through any other communications that you may have with our representative(s) during the course of their relationship with us. Personal Data may also be collected through any registrations, subscriptions or sign-ups that may be available through our website from time to time. FOX will limit the collection of Personal Data to what is necessary in order for us to provide you with required products and services.
FOX may also collect other information from time to time, such as through surveys used for research and feedback purposes in our efforts to continuously improve on the quality of our services and the products we offer. Personal Data collected online may be consolidated with other information provided to FOX by you through other means.
Information may also be collected indirectly from monitoring or other means such as recording of telephone calls and archiving of electronic records (including but not limited to emails). In these circumstances, the information is not accessed on a continuous or routine basis, but may be used for compliance or security purposes.
Traffic pattern information includes information on webpages accessed by users, and number of users who frequent our website and/or our trading platform(s), etc. Such information is anonymous and only used in an aggregated form. We also collect information through ‘Cookies’, which are further explained below.
Please note that FOX may share, process and disclose Personal Data where (i) such disclosure is required for performing obligations in the course of or in connection with our provision of services requested by you, or (ii) to third party service providers, agents and other organisations we have engaged to perform any of the functions listed above. This includes but is not limited to circumstances such as:
Please note that FOX may also share and/or disclose non-personal in aggregate or anonymised form with third party service providers for business purposes.
FOX does NOT share, process or disclose Personal Data to business partners or third-party service providers for marketing purposes
To the extent that FOX may need to transfer Personal Data outside of United Kingdom (such as for data storage, data management and/or consolidation purposes), whether to our parent company, group companies, business partners or third-party service providers or to data storage facilities, we shall do so in accordance with the PDPA and ensure that the standard of protection provided to Personal Data so transferred is comparable to the protection required under the PDPA.
Generally, when FOX requests for Personal Data in the course of providing you a service and/or product and where you provide us with such Personal Data, there is implied consent that you agree to provide us with your Personal Data in order for us to provide you with the requested service and/or product.
In some circumstances and as required by applicable law, we will seek your express consent when collecting your Personal Data. This is particularly where fresh consent is required for a new purpose in which your Personal Data will be used.
By providing Personal Data relating to a third party (such as (but not limited to) information of your spouse, children and/or parents) to us, you represent and warrant that the consent of that third party has been obtained for the collection, use and/or disclosure of the Personal Data for the purposes listed here.
Personal Data will be held for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable law. FOX shall cease to retain Personal Data or remove the means by which Personal Data can be associated with you, as soon as it is reasonable to assume that the purpose for which that Personal Data was collected is no longer valid and retention is no longer necessary for legal or business purposes.
FOX is committed to ensuring that your Personal Data is as accurate and up-to-date as possible. You may contact us at any time if you wish to correct, amend or update your Personal Data or business information (for our corporate clients). You may should contact your account representative (if applicable).
You are also entitled to certain access rights to your Personal Data. To make a request, please contact us by completing this form; whereupon your request will be acknowledged and acted upon generally within thirty (30) days of receipt of such request. If for any reason, we are unable to accede to your request, you will be notified accordingly.
Please note that FOX is entitled to charge a reasonable administrative fee for this service which you will be advised of prior to us acting upon the request.
FOX has in place various security procedures, technical and organisational measures to safeguard your Personal Data. To protect against external attacks, we have in place robust firewalls and security measures to detect, isolate and prevent against hacking and other malware intrusions to our IT systems.
Further, FOX employees also undergo periodic security awareness programmes to create awareness in information security so that employees are able to identify and respond appropriately to security risks.
We use all reasonable efforts to safeguard your Personal Data. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any Personal Data which is transferred from you or to you via the Internet. You should also be mindful that you are responsible for keeping your access rights confidential and secure at all times.
In addition to its obligations under the PDPA, FOX complies with its obligations to applicable individuals, in accordance with the EU GDPR. FOX strives to adopt the appropriate internal and external data protection policies.
In the event that the EU GDPR requires a higher level of protection for the personal data of applicable individuals than the PDPA, such stricter requirements shall be complied with.
Our website and/or our communications with you may contain links to other websites. Please note that the policy does not cover any external third-party websites that may be accessed through links provided on our website and/or through our communications with you. We are not responsible for the privacy practices of such other websites and advise you to read the privacy statements of each website you visit which collects Personal Data.